The challenge
A customer injured their tooth after biting into a foreign object in a pizza — an unexpected incident that could have easily turned into a frustrating claims experience for both the customer and the restaurant.
Our response
Rainbow quickly investigated and coordinated with all parties to resolve the matter fairly and efficiently. Our team handled every step with empathy and clear communication, ensuring the customer felt heard and valued throughout.
The results
- Claim settled for $1,000
- Customer expressed strong satisfaction with the process
- Relationship strengthened — the customer plans to remain a loyal patron
- A win for the insured, the partners involved, and the policyholder
The Rainbow difference
