The challenge
A power outage caused significant damage to equipment at a business location. The initial determination found the loss to be an excluded peril under the policy, creating potential tension with the insured and agent.
Our response
Rather than stopping there, Rainbow took a closer look. Our team reviewed the policy language in detail and determined that coverage applied under the equipment breakdown endorsement. This proactive approach ensured the insured received fair consideration and appropriate coverage for their loss.
The results
- Coverage confirmed under the equipment breakdown provision
- Claim paid appropriately after initial exclusion
- Transparent communication maintained trust with all parties
- Demonstrated Rainbow’s commitment to fairness and diligence
The Rainbow difference
